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Once the debris is removed, do not plug them right away. If you still can’t remove the debris, then you can use a q-tip for cleaning them. Then, clean the connectors with the help of a soft cloth dipped in a mild alcohol solution. When this happens, shut down the Surface. If you leave the keyboard without cleaning for a long time, this issue is prone to occur. The other common reason for Surface keyboards not working is due to the accumulation of dust and debris on the connectors. On the other hand, if your keyboard does not work with the new Surface as well, then the only option is to replace it with a new keyboard. If so, then you can follow any one of the next methods to rectify the issue. If the keyboard works with the new Surface, then it is a clear indication that the issue is with your previous Surface’s settings or connectivity. To verify this, disconnect the keyboard and connect it to another Surface.

Inspect the Surface keyboard to confirm if it has sustained any physical damage. Now, turn on your PC and check if the keyboard is working.

Hold the power button of your Surface and release it after 10 seconds.

In case of Surface 3, 2, and RT, you have to perform force a shutdown. This will cause the tablet to shutdown.Īfter waiting for 10 seconds, start the Surface to check if the issue is fixed. Then hold it again along with the volume-up button for about 15 seconds. You will have to hold the power button for about 30 seconds and release it. You will have to do a two-button shutdown to fix the issue in case of Surface Book and Surface Pro. In such cases, a simple restart will not do the trick.

If the hardware is corrupted, then it will cause your Surface keyboard to stop working. If your keyboard still does not work, follow the other methods below. This method should kickstart your keyboard and get it running. Then restart the PC and reconnect the keyboard. This is a simple and straightforward process.įirst you have to disconnect the keyboard. The first thing to do when your surface keyboard is not working is to restart it.